> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wingup.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# When WingUp staff enter your account

> Why our team may enter your business for support, and what they can and cannot do there.

Sometimes our team needs to see what you see: to fix a problem you reported, or to set something up with you.
Then a WingUp team member enters your business in the app.

## Who can enter

* Only named people of the WingUp team, with their own WingUp work account.
* Each entry needs a reason (for example, the number of your support request).
* The entry ends after 2 hours at most.

## What they see and do

* They see the app as you do, and can change settings to fix what you asked.
* Every change they make is logged with their name, the time and what was changed.

They can **not**:

* See or change your password or your two-step sign-in.
* See your card details, or buy, change or cancel your pack.
* Close or erase your business.
* Open the personal space of you or of anyone on your team.

## Every entry is logged

We keep a record of every entry: who entered, when, why, and what they changed. To know about entries into your
business, write to support.

## Questions

Write to [wingy@wingup.ai](mailto:wingy@wingup.ai). How we handle your data is in our
[privacy policy](https://biz.wingup.ai/en/privacy/).


## Related topics

- [What each pack includes](https://docs.wingup.ai/account/packs.md)
- [Zoom](https://docs.wingup.ai/integrations/zoom.md)
- [Outlook Calendar](https://docs.wingup.ai/integrations/outlook-calendar.md)
- [Outlook mail](https://docs.wingup.ai/integrations/outlook-mail.md)
- [WingUp Business docs](https://docs.wingup.ai/index.md)


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