> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wingup.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Services and meetings

> A service is booked by fixed rules. A personal meeting is planned around your day, drive time included.

There are two kinds of booking in your calendar:

* **A service appointment:** a customer books a service from your list (for example "gel manicure"). Each service has fixed rules, and the agent never changes them.
* **A personal meeting:** you or someone on your team asks Wingy to set a meeting. Wingy looks at your day and offers times that fit.

## Before you start

You need a connected calendar (Google Calendar or Outlook). Only the business owner sets services and booking rules.

## Set up a service

**1. Open the services table**

In the WingUp app, go to **Data → Services**. You can also go to **Connections → your calendar → Services and their rules**.

**2. Add a service**

Give it a **name**, a **length** in minutes and a **price**. Choose **where** it is given: at a branch, at the customer's address, on video or on the phone.

**3. Set the free time**

**Free time before** is preparation. **Free time after** is cleanup. The calendar keeps this time empty.

**4. Choose who gives it and where**

Choose the **people** and the **branches**. An empty field means everyone who can be booked, at every branch.

**5. Set the service's own rules**

You can set **minimum notice**, **days ahead**, **cancel until** and **move until**. An empty field takes the calendar's rules.

## The calendar's rules

In **Connections → your calendar → Booking rules** you set the rules of every booking that has none of its own:

* The default length, and the free time around other events.
* The minimum notice, and how many days ahead customers can book.
* How many hours before the appointment a customer can cancel or move it.
* What happens with a late change: refused and the team calls back, or accepted and marked late.
* A fixed gap between two branches, when the same person works at both on one day.

## What the agent does with a service

* The agent knows every service: its length, price, place, people and rules. It answers about them by itself.
* The agent offers only times the calendar returned. The calendar checks the length, the free time, the gap between branches and the time windows.
* When a customer asks for a service that is not on the list, the agent asks which service from the list.
* A late cancel or move follows your rule.

## A personal meeting with Wingy

Write to Wingy, for example: "Set a meeting with Dani in Haifa on Tuesday, one hour".

* Wingy asks where the meeting is: at someone's place (with the address), at the office, on video or by phone.
* For an in-person meeting outside the office, the calendar counts the drive from the meeting before and to the meeting after.
* For a meeting on video, by phone or at the office, there is no drive count.
* Wingy offers two or three options and says why each one fits.

> [!NOTE]
>
> By default, callers cannot book a personal meeting, only a service. Each person can turn it on for their own calendar, in **My space → Connections**.

## What we see and keep

* To count a drive, we send Google Routes only the two addresses and the departure time.
* On each booking we keep, in your calendar, its kind, service, free time and place. So every later change follows the same rule.

## Help

Questions? Write to us at [support](https://docs.wingup.ai/support.md).


## Related topics

- [The calendar](https://docs.wingup.ai/bookings/calendar.md)
- [Zoom](https://docs.wingup.ai/integrations/zoom.md)
- [Google Calendar](https://docs.wingup.ai/integrations/google-calendar.md)
- [Outlook Calendar](https://docs.wingup.ai/integrations/outlook-calendar.md)
- [Wingy: jobs and skills](https://docs.wingup.ai/wingy/jobs-and-skills.md)


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