> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wingup.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents: audit, memory and roles

> See everything the agents did, decide what they remember about your business, and set what the AI may do for each role.

## The agents' audit

In the app, open **Wingy** and press **Audit**. Each card is one conversation: Wingy with a member of your team,
or the agent with someone outside. Each line is one action: what was done, whether it waited for a yes, was
approved or was blocked (and by which rule), and the AI cost of the conversation.

* The owner sees the whole business and can pick one person. Everyone else sees their own conversations only.
* "After content from outside" marks an action that came after Wingy read something written outside the
  business (a web page, a file, a forwarded message). After such content, starting a flow waits for your yes too.
* The audit is kept for 24 months.

## What the agents remember

What the agents remember about your business reaches every conversation, so it works like a setting.

* Open **Settings → What the agents remember**. You see what the agents know now, and the updates that wait.
* Anyone on the team (and their Wingy) can **suggest** an update. Others can mark "I saw this too".
* Only the owner, and roles the owner allows, **approve**, edit or reject an update. Nothing reaches the agents
  before it is approved. Pending updates also show on **Today**.
* What a member tells Wingy about themselves stays theirs alone. The owner does not see it, and WingUp does not
  either.

## What the AI may do for each role

In **Settings → Team and roles**, open a role and the **Their agent** tab:

* **What the AI may do**: Careful, Normal or Free, then each area (records, tasks, calendar, people outside, flows,
  connected systems, knowledge, settings, billing, the web) as Nothing, Read, With a yes, or Act.
* The AI never does more than the role allows a person. A message to someone outside, money and settings always
  wait for the person's yes.
* **What the agents remember**: Read, Suggest or Approve.

## Support

Questions or a problem: [support](https://docs.wingup.ai/support.md).


## Related topics

- [Wingy: calls, messages and voice](https://docs.wingup.ai/wingy/people-and-voice.md)
- [What each pack includes](https://docs.wingup.ai/account/packs.md)
- [Organisation structure](https://docs.wingup.ai/team/organisation-structure.md)
- [Setting up the structure](https://docs.wingup.ai/team/units-setup.md)
- [The agent in a unit](https://docs.wingup.ai/team/units-agent.md)


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