> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wingup.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Wingy: calls, messages and voice

> Ask Wingy to call or message a client. You approve the whole conversation first, and the result comes back to your chat. You can also talk to Wingy by voice.

Wingy can reach people outside your business for you: a client, a supplier, or someone on your team. Wingy
does it as a **conversation**: an agent of your business talks with the person toward the goal you gave, and
the result comes back to your chat with Wingy.

## Ask Wingy to call or message someone

**1. Ask in your own words**

For example: "Call Dana Levi, give her the summary of our meeting and set a meeting next week". Say "call"
for a phone call, or name WhatsApp or SMS. You can give a name from your contacts or a phone number.

**2. Approve the whole conversation**

Under Wingy's answer you see what will happen, written by the system and not by the AI: to whom, how (a call,
WhatsApp or SMS), the first message word for word, the goal, whether the agent may book a time, and what
happens if there is no answer. Press **Approve** in the app, or answer "כן" on WhatsApp. An approval is good
for 30 minutes and for this exact conversation only.

**3. The agent talks to the person**

On a call, the agent says it is an AI and why it calls. If nobody answers, the person gets the message on
WhatsApp with a link to the conversation, or by SMS when WhatsApp does not work. On the link page the person
answers in writing and can send photos and files.

**4. The result comes back to you**

When the conversation ends, a short line appears in your chat with Wingy: what they answered, what was booked,
and their open questions. If you asked on WhatsApp, the line comes there too. Ask "did she answer?" any time.

## The conversation link

* The first 10 minutes after the message is sent, the link opens on that phone at once.
* After that, a new browser needs a one-time code. The code goes to the person's e-mail, or by SMS to the same
  phone when there is no e-mail.
* The page shows this conversation only, never earlier ones.
* The link stops working when the conversation's time ends (3 days unless you chose another time), or when you
  cancel the conversation.

## Approvals outside the app

When a job of Wingy needs your approval, it reaches you on WhatsApp ("answer כן or לא"). If WhatsApp does not
work, it comes by SMS with a link to approve in the app: an SMS answer cannot prove who wrote it, so an SMS never
approves anything. With more than one approval waiting, WhatsApp shows a numbered list: answer "כן 2" for the second.
An e-mail never approves anything.

## Talk to Wingy by voice

In the app, open **Wingy** and press **Talk**. Allow the microphone, and talk as you would on the phone. Wingy
answers by voice and does what you ask with the same permissions and approvals as in the chat. What you said and
what Wingy did appear in the chat. Press **End the talk** to stop.

## What we can see and do

* Every conversation and every action Wingy takes is in the agents' audit: who asked, what was done, with which
  approval, and what it cost. See [Audit and memory](https://docs.wingup.ai/wingy/audit-and-memory.md).
* A conversation's messages are kept with the person's contact. Limits protect you: one conversation has a limit of
  messages, files and AI cost, and a business starts at most 300 conversations a day and reaches one number at
  most 3 times a day.

## Support

Questions or a problem: [support](https://docs.wingup.ai/support.md).


## Related topics

- [Wingy: jobs and skills](https://docs.wingup.ai/wingy/jobs-and-skills.md)
- [Agents: audit, memory and roles](https://docs.wingup.ai/wingy/audit-and-memory.md)
- [Flows: edit, approve, turn on](https://docs.wingup.ai/flows/edit-approve-turn-on.md)
- [Faxes](https://docs.wingup.ai/phone/faxes.md)
- [Who sees what](https://docs.wingup.ai/team/units-who-sees-what.md)


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