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Sometimes our team needs to see what you see: to fix a problem you reported, or to set something up with you. Then a WingUp team member enters your business in the app.

Who can enter

  • Only named people of the WingUp team, with their own WingUp work account.
  • Each entry needs a reason (for example, the number of your support request).
  • The entry ends after 2 hours at most.

What they see and do

  • They see the app as you do, and can change settings to fix what you asked.
  • Every change they make is logged with their name, the time and what was changed.
They can not:
  • See or change your password or your two-step sign-in.
  • See your card details, or buy, change or cancel your pack.
  • Close or erase your business.
  • Open the personal space of you or of anyone on your team.

Every entry is logged

We keep a record of every entry: who entered, when, why, and what they changed. To know about entries into your business, write to support.

Questions

Write to wingy@wingup.ai. How we handle your data is in our privacy policy.